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FAQ

  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

FAQ

**What types of products do you offer in your store?**

   - We offer a wide range of products, including clothing for men, women, and children, home and garden items, accessories, print-on-demand merchandise, digital goods, service bookings, and gift cards.

 

**How can I place an order?**

   - Placing an order is simple! Browse our website, select the items you want to purchase, and add them to your cart. Then, proceed to checkout and follow the prompts to complete your purchase.

 

**What sizes are available for your clothing items?**

   - We strive to offer diverse sizes to accommodate all body types. Our clothing sizes typically range from [X-Small/2T] to [XX-Large/4XL], depending on the item. Check the size chart provided on each product page for accurate sizing information.

 **Do you offer international shipping?**

   - Yes, we offer international shipping to many countries around the world. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy for more information.

 

**What is your return/exchange policy?**

   - We want you to be completely satisfied with your purchase. If you're unhappy with your order, you may return or exchange it within 30 days of receiving it. Please review our return/exchange policy for eligibility criteria and instructions.

 

**Can I track my order?**

   - Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

 

**Do you offer gift-wrapping services?**

   - Yes, we offer gift-wrapping services for select items. During checkout, you can add gift wrapping to your order for a small fee. This depends on the supplier. Some suppliers will offer it, and some will not

 

**How can I contact customer support if I have a question or issue?**

   - If you have any questions or concerns, our customer support team is here to help! You can reach us via email at info@freshharmonyessentials.com. We strive to respond to all inquiries promptly.

 

**Do you offer discounts or promotions?**

   - Yes, we periodically offer our customers discounts, promotions, and special offers. Sign up for our newsletter and follow us on social media to stay updated on the latest deals!

 

**Are your products eco-friendly/sustainably sourced?**

    - We are committed to sustainability and ethical practices. Many of our products are eco-friendly and sustainably sourced. Look for the "sustainability" tag on product pages for items that meet these criteria.

**How can I stay updated on new arrivals and promotions?**

   - You can sign up for our newsletter and follow us on social media to stay updated on new arrivals, promotions, and exclusive offers.

 

**Are your products true to size?**

   - Our products typically run true to size, but we recommend checking the size chart provided on each product page for accurate sizing information.

 

**Do you offer plus-size options?**

   - Yes, we offer plus-size options for many of our clothing items. Please check the size options available on each product page.

 

**What payment methods do you accept?**

   - We accept various payment methods, including credit/debit cards, PayPal, and Apple Pay. 

 

**Can I cancel or modify my order after it has been placed?**

   - Orders cannot typically be modified or canceled once placed, as we strive to process and ship orders quickly. Please contact our customer support team for assistance.

 

**Do you offer wholesale or bulk ordering?**

   - Yes, we offer wholesale and bulk ordering options for select products. Please contact our sales team for more information.

 

**Are your products made ethically and sweatshop-free?**

   - We are committed to ethical manufacturing practices and ensure our products are sweatshop-free.

 

**What materials are your clothing items made from?**

   - Our clothing items are made from various materials, including cotton, polyester, rayon, and more. Specific materials are listed on each product page.

 

**Do you offer custom embroidery or printing services?**

   - Yes, we offer custom embroidery and printing services for select products. Please contact our customer support team for more information.

 

**Can I return an item purchased with a gift card?**

    - Yes, items purchased with a gift card are eligible for return according to our standard return policy.

**How can I stay updated on new arrivals and promotions?**

   - You can sign up for our newsletter and follow us on social media to stay updated on new arrivals, promotions, and exclusive offers.

 

**Are your products true to size?**

   - Our products typically run true to size, but we recommend checking the size chart provided on each product page for accurate sizing information.

 

**Do you offer plus-size options?**

   - Yes, we offer plus-size options for many of our clothing items. Please check the size options available on each product page.

 

**What payment methods do you accept?**

   - We accept various payment methods, including credit/debit cards, PayPal, and Apple Pay.

 

**Can I cancel or modify my order after it has been placed?**

   - Orders cannot typically be modified or canceled once they have been placed, as we strive to process and ship orders quickly. Please contact our customer support team for assistance.

 

**Do you offer wholesale or bulk ordering?**

   - Yes, we offer wholesale and bulk ordering options for select products. Please contact our sales team for more information.

 

**Are your products made ethically and sweatshop-free?**

   - Yes, we are committed to ethical manufacturing practices and ensure that our products are sweatshop-free.

 

**What materials are your clothing items made from?**

   - Our clothing items are made from a variety of materials, including cotton, polyester, rayon, and more. Specific materials are listed on each product page.

 

**Do you offer custom embroidery or printing services?**

   - Yes, we offer custom embroidery and printing services for select products. Please get in touch with our customer support team for more information.

 

**Can I return an item purchased with a gift card?**

    - Yes, items purchased with a gift card are eligible for return according to our standard return policy.

 

**How do I redeem a gift card?**

    - To redeem a gift card, simply enter the gift card code during checkout. The value of the gift card will be applied to your order total.

 

**Do you have a loyalty program or rewards system?**

    - Yes, we offer a loyalty program where you can earn points for every purchase. These points can be redeemed for discounts on future purchases.

 

**Can I request a special order or customization?**

    - Yes, we accommodate special orders and customizations whenever possible. Please reach out to our customer support team to discuss your specific needs.

 

**Are your products machine washable?**

    - Yes, most of our products are machine washable. However, we recommend checking the care instructions on each product page for specific washing guidelines.

 

**What is the estimated delivery time for my order?**

    - The estimated delivery time for your order depends on your location and the shipping method selected at checkout. You can view the estimated delivery time during checkout before completing your purchase.

 

**Do you offer express or expedited shipping options?**

    - Yes, we offer express and expedited shipping options for customers who need their orders to arrive quickly. Please select your preferred shipping method during checkout.

 

**Do you ship to P.O. boxes or APO/FPO addresses?**

    - Yes, we ship to P.O. boxes and APO/FPO addresses. Please make sure to provide accurate address information during checkout to ensure successful delivery.

 

**Can I ship items to multiple addresses in one order?**

    - Unfortunately, we currently do not offer the option to ship items to multiple addresses in one order. Each order must be shipped to a single address.

 

**Do you offer free shipping?**

    - Yes, we offer free standard shipping on orders over a certain threshold amount. Please check our shipping policy for more information on eligibility and terms.

 

**What should I do if my package is lost or damaged during shipping?**

    - If your package is lost or damaged during shipping, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order.

 

**Do you offer international returns/exchanges?**

    - Yes, we offer international returns and exchanges. Please refer to our return policy for instructions on how to initiate a return or exchange for international orders.

 

**Are your products covered by a warranty?**

    - Yes, many of our products are covered by a warranty against defects in materials and workmanship. Please check the product description or contact our customer support team for warranty information on specific items.

 

**Can I purchase a digital gift card?**

    - Yes, we offer digital gift cards that can be purchased and delivered via email. They are a convenient and thoughtful way to give the gift of choice to your loved ones.

 

**Do you have a size guide or fit recommendations?**

    - Yes, we provide size guides and fit recommendations on each product page to help you choose the correct size. If you have any questions about sizing, please get in touch with our customer support team for assistance.

 

**Do you offer virtual styling consultations?**

    - Yes, we offer virtual styling consultations with our experienced stylists. They can help you find the perfect outfit or the right pieces to suit your style and body type.

 

**What is your policy on price adjustments?**

    - We offer price adjustments on items purchased at full price within a certain time frame of the original purchase date. Please contact our customer support team for assistance with price adjustments.

 

**Are your products tested for harmful substances (e.g., Oeko-Tex certified)?**

    - Many of our products are tested for harmful substances and certified by organizations such as Oeko-Tex. Look for the certification badge on product pages for verified information.

 

**Can I track my package without logging into my account?**

    - You can track your package using the tracking number in your shipping confirmation email. Enter the tracking number on the carrier's website to view the status of your shipment.

 

*Do you have a physical store location?**

    - No, we are an online-only retailer and do not have physical store locations. You can shop our full selection of products on our website from the comfort of your home.

 

**What is your policy on backorders?**

    - If an item is on backorder, we will notify you of the estimated restock date and give you the option to keep the item on backorder or cancel it for a refund.



 

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